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Comprehensive training initiatives lead to a significant reduction in incorrect fitment claims
Textar, the premium brake brand from TMD Friction, has successfully reduced warranty claims due to incorrect fitment by 12% through its industry-leading training and technical support programs. By expanding its technical team and enhancing its educational outreach, Textar is equipping workshops and distributors with the knowledge needed to ensure proper brake installation, reducing errors and improving overall safety.
Key Highlights:
- Custom training solutions: Textar offers in-person Brake Clinics, online webinars, and on-demand technical support.
- Global training impact: In 2024 alone, Textar has trained 7,837 automotive professionals over 667 hours of instruction.
- High customer satisfaction: The training has received 2,700+ reviews, averaging 4.9 out of 5 stars.
- Support for the next generation: Textar’s experts are investing in future technicians by partnering with technical colleges.
- Collaboration with distributors: Training helps distributors guide workshops toward best practices, reducing unnecessary product returns.

Tailored Training and On-Demand Support
Textar provides personalized training based on each customer’s needs. Brake Clinics offer hands-on instruction covering best practices for brake pad and disc replacement, troubleshooting common faults, and learning about the latest industry trends. Additionally, Textar offers digital training webinars in multiple languages, including English, German, and Polish.
According to Scott Irwin, Head of Technical Training at TMD Friction, many warranty claims originate from incorrect fitment, not product defects. He explains, “We realized there was a job to do to support our customers and our duty as the manufacturer to reduce this.”
Training for Future Vehicle Technology
With the global shortage of skilled automotive technicians and rapidly advancing vehicle technology, ongoing training is more crucial than ever. Textar is bridging the knowledge gap by ensuring workshops stay updated on new braking technologies.
The company also works with technical colleges, helping train future professionals on evolving industry standards. In 2024, Textar trainers visited 15+ technical colleges in the UK, preparing students for the automotive industry’s ever-changing demands.
Keeping Garages Up to Speed with Innovation
As vehicle technology evolves, Textar recognizes that many experienced professionals lack access to updated training. To address this, Textar provides expert-led education to ensure workshops understand the latest braking innovations.
“We want to empower technicians with the knowledge to stay ahead of vehicle innovations and always follow best practices for safer braking,” says Irwin.
By implementing Textar’s training recommendations, workshops can reduce customer complaints related to noise, vibration, and judder, which often stem from incorrect fitment rather than product faults.
Stronger Distributor Partnerships for Better Support
Textar has built long-term partnerships with distributors, ensuring they can provide technical support directly to workshops. Previously, when garages faced brake performance issues, the default response was often product replacement. Now, through enhanced training, distributors are guiding workshops toward best practice installation, reducing unnecessary warranty claims.
“Our two-pronged approach—training distributors and their workshop customers—has led to fewer warranty claims, improved safety, and better braking performance,” says Irwin.
For more information on Textar’s training programs, visit: https://textar.com/en/textar-training/
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