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Source: Haldex post
LANDSKRONA, Sweden — Haldex provides brakes, suspension and running gear components for commercial vehicle fleets around the world. As it sells globally, the company has a large reach across many of the largest markets.
Haldex is producing and distributing parts to original-equipment (OE) trailer, truck and bus producers and to independent distributors, providing best-in-class braking solutions. To expand its presence, it is also reaching out to fleets to spread the company’s knowledge and expertise on the market. Haldex values every customer and offers a number of free or low-cost support services to help solve operators’ problems.
In case of a query about a product, Haldex would recommend first going to www.haldex.com/en/Europe/fleets. The site contains a wealth of information about products, including the online product catalogue, and the Trailer Application Guide, which helps users quickly navigate to information about components of interest. And, of course via the site’s webshop, customers can check actual stock availability and place orders. For those urgent vehicle off road repairs, for example, Haldex offers expedited part shipping, which starts at EUR55, depending on country and part weight.
If the answer can’t be found online, the second port of call would be a customer’s local distributor.
To provide best possible service for partners, Haldex has launched in Germany, France, Poland (new for 2022) and the UK a free or low-cost telephone helpline which offers technical support during daytime hours. Haldex welcomes fleet customers to use the service, which was in fact set up for them – for technicians and fleet managers, states Haldex EMEA fleet manager Daniel Ślimakowski.
Speaking by telephone with advisors, customers can obtain more detailed and more certain information. Topics can range from general questions on how people choose the part to very technical matters such as trailer brake calculations, and everything in between, adds Ślimakowski. Most queries are answered in the call, with the small remaining percentage handled by follow-up email afterwards.
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Haldex also supports fleets in understanding what their brakes are telling them. Data is what drives the world. To gather, compare and analyse data from the trailer EBS, the Haldex FLEET+ interface allows customers to review over 20 parameters from last 1,000 routes of each vehicle. This solution helps operators analyse road conditions and to compare data between vehicles to find weak points and to reduce the total cost of ownership.
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