AUMOVIO’s ATE brand has introduced a new Remote Support service that connects workshops directly with technical experts through live augmented reality (AR) video. The tool allows hotline specialists to see, mark, and annotate real-time camera feeds from a technician’s smartphone or tablet. As a result, problem areas on components like brake discs and pads can be identified and discussed without an on-site visit. Participation is free and requires only a personal email invitation from the ATE technical hotline.
Highlights
- AR-enabled live video lets experts and technicians mark, measure, and annotate components in real time on a shared camera feed
- Virtual markers stay anchored to physical locations even as the camera moves, allowing multiple issues to be revisited during a single session
- Built-in chat with translation supports document exchange and communication in more than 20 languages
- ATE receives approximately 1,000 customer inquiries per month, and the tool targets complex cases where phone or text chat falls short
How the AR Video System Works
During a Remote Support session, both the workshop technician and the ATE service team view the same live camera feed. Participants can place three-dimensional elements on the screen, including colored arrows, text labels, and distance-measuring lines calibrated in centimeters.
These virtual markers remain locked to their physical positions. Even if the user moves the camera to a different area, previously placed annotations hold their location. This means technicians can flag several problem areas and return to each one throughout the conversation. Additionally, key sequences can be exported as images for documentation or future reference.
Addressing Complex Brake Service Cases
Enno Straten, Managing Director of AUMOVIO Aftermarket, noted that complicated cases often exceed the limits of phone or online chat support. “With Remote Support, we offer workshops even more: an additional option alongside the traditional expert hotline and on-site workshop visits,” Straten said.
He added that the shared visual perspective helps service teams advise technicians in a more targeted manner. In turn, this reduces problem-solving time for both parties.
How Workshops Access the Service
The decision to use Remote Support is made jointly by ATE technical customer service and the workshop during an initial phone or online chat contact. Once agreed, the workshop receives an email invitation containing a download link for the app, a session participation link, and user instructions.
System requirements include:
- Android: Version 8.0 or higher
- iOS/iPadOS: Version 14.0 or higher
- Hardware: A fully charged smartphone or tablet
Multiple service employees at the same workshop can join a single session simultaneously. However, the service is currently available by invitation only through the ATE technical hotline.
About AUMOVIO and ATE
AUMOVIO launched in September 2025 as an independent company following its spin-off from Continental’s Automotive division. The technology and electronics firm reported €19.6 billion in sales for fiscal year 2024. It employs more than 86,000 people across over 100 locations worldwide.
ATE, one of AUMOVIO’s two aftermarket brands, draws on more than 120 years of OE experience. The brand offers original-quality brake spare parts for the independent aftermarket alongside the ATE Brake Center workshop concept.
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