Pro-Cut International backs every brake lathe sale with a standard two-year parts and labor warranty and a post-purchase support program covering factory training, technical service, and sales resources. The West Lebanon, New Hampshire–based Pro-Cut develops patented rotor matching systems and on-car brake lathes and operates as a brand under Snap-on Incorporated. The company says that support extends from factory-trained technicians and warranty coverage to sales enablement tools and certification programs, continuing well after a lathe purchase is final.
Highlights
- Standard two-year parts and labor warranty covering eligible repairs and replacements during the warranty period
- On-site product instruction and sales training led by factory-trained experts
- Local factory-trained service representatives for service, troubleshooting, and training needs
- Self-service library including troubleshooting guides, service bulletins, detailed manuals, and parts diagrams
Training and Technician Certification
To help shops get more out of their equipment, Pro-Cut offers training programs that include on-site product instruction and sales training conducted by factory-trained experts. The company frames the training as a way to build both equipment performance and technician confidence, and it lists certification programs among the resources available to customers after purchase.
“Pro-Cut continues to demonstrate its commitment to customer success by providing one of the industry’s most comprehensive support programs for shops and technicians after the purchase of a Pro-Cut lathe,” said Bruce Prince, national sales manager–North America for Pro-Cut. “We are committed to standing behind every customer with the training, technical support and business-building resources they need to get the most out of their investment. Our goal is to help shops deliver better brake service while improving profitability and customer satisfaction.”
Factory Service and Self-Service Resources
Pro-Cut provides factory repair and technical support through factory-trained service representatives who are available locally to assist with service, troubleshooting, and training. Customers also have access to self-service technical resources, including troubleshooting guides, service bulletins, detailed manuals, and parts diagrams intended to help technicians diagnose and resolve equipment issues quickly.
Sales and Marketing Support
Beyond technical assistance, Pro-Cut offers sales and marketing resources aimed at business growth. Shops receive customer-facing promotional materials designed to help service advisors communicate the value of brake rotor matching as a cost-effective alternative to rotor replacement.
Warranty Coverage
Pro-Cut backs its equipment with a standard two-year parts and labor warranty, covering eligible repairs and replacements during the warranty period. The company markets patented brake service equipment — including rotor matching systems, bench lathes, and wheel handling solutions — and is one of several brands offered through Snap-on Incorporated.
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