Source: Bendix Commercial Vehicle Systems announcement
ELYRIA, Ohio – The commercial vehicle aftermarket runs on speed, accuracy, and convenience. And with added capabilities that improve all three, B2Bendix.com – the e-commerce platform of Bendix Commercial Vehicle Systems LLC (Bendix) – is now even better equipped to help customers and partners provide the right parts quickly and easily, keeping North America’s trucks and their drivers rolling safely.
“When we launched B2Bendix last year, we knew it would change some long-standing ways that people interact with Bendix when it comes to ordering and delivering aftermarket parts,” said Marylou Hornung, director of sales operations for Bendix. “It was a big step taken in direct response to requests for more online options – and the enhancements we’ve implemented since then reflect a continuous emphasis on listening to what our customers need and providing them with even greater usability, more information, and vital resources.”
ACom® Diagnostics Tool Upgraded by Bendix
Bendix is the North American leader in the development and manufacture of active safety, air management, and braking system technologies for commercial vehicles. B2Bendix.com features high-resolution, 360-degree views of more than 9,000 Bendix products, kits, and related service items. It delivers streamlined product searches, accelerated ordering, online warranty and core services, and the opportunity to readily verify genuine parts.
Speeding Up Downtime
Vehicle downtime directly impacts the bottom line, so several B2Bendix.com improvements are aimed at minimizing the time it takes to get the right repair information or locate the correct part. There’s a new Bendix Diagnostic Trouble Code (DTC) search, for example, as well as a section where site visitors can download select software packages for the SmarTire® Tire Pressure Monitoring System (TPMS) or the Bendix® Wingman® Fusion™ system radar. Bendix has also made it easier to find the right part more quickly by making it possible to search for partial part numbers and compare up to four products at a time.
“This way, if a customer is looking for a relay valve, they can compare characteristics like crack pressure and body configurations or easily see the differences between a new and remanufactured product, side-by-side,” Hornung said.
B2Bendix.com also now provides logged-in customers with up-to-date product availability on any order before it’s placed, allowing them to plan for partial orders and follow-ups. It’s also easier to find nearby authorized Bendix dealers and distributors using embedded maps functionality, and to report issues for addressing through a web ticketing system.
To view the entire announcement, click HERE.