Source: TecAlliance announcement
ISMANING, Germany – TMD Friction, one of the world’s largest manufacturers of brake pads for passenger cars and commercial vehicles, has decided in favor of TecAlliance’s Order Manager module Warranty & Returns because it is convinced of the advantages of the industry solution.
TecAlliance, one of the leading data specialists connecting the digital aftermarket, offers the industry the B2B platform Order Manager, the leading solution for order processing in Europe that supports the entire order-to-invoice process.
Order Manager is used by 280 parts manufacturers and more than 35,000 wholesalers worldwide. TMD Friction has been connected to the platform for 20 years. The supplier uses it to handle all processes from availability requests to electronic invoices automatically and efficiently
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“The satisfaction of our customers is of utmost strategic importance to us. We want to optimize all steps of order processing and are pleased that TecAlliance has delivered the last piece of the puzzle with Warranty & Returns”, explained Sarah Schwarz, Global Business Process & Project Manager at TMD Friction. “Returns have many facets: In the case of defective parts, the fault may have occurred before or after installation, or perhaps a part was missing in the delivery. With Warranty & Returns we can handle all these cases and make this rather unpleasant process as positive and easy as possible for our customers.”
Efficient cooperation even across country borders
The Order Manager module Warranty & Returns offers advantages for all parties involved. In the Order Manager Online Portal, wholesalers can create warranty and returns claims immediately and free of charge and transmit them to all their suppliers – even internationally.
Less transport, lower costs
Warranty & Returns supports the claimant in selecting the correct spare part, reducing errors in identification. One can, for example, select a part directly from a previous order or identify the vehicle to find the correct part by entering the VIN number or searching by number plate.
Simple, fast and close to the customer
In recent months, the interest of TMD Friction’s customers has increased significantly so that more and more claims are submitted through the module.
“Many wholesalers use Warranty & Returns for all their suppliers, even if these do not use the module. The supplier is then informed about the new claim and can see it in the claims list. When we have received claims via Warranty & Returns, we have approached the dealers directly. They were really enthusiastic that we contacted them proactively and that the chat function enabled direct and uncomplicated communication. We are so much closer to our customers now; everything is much easier. This is not so widespread in the industry yet, but our vision will prevail: All business processes should be simple, fast and customer friendly. Tools like Order Manager and the Warranty & Returns module help to make work easier for us and our customers”, explained Schwarz.
The entire announcement can be viewed by clicking HERE.