Source: WABCO Holdings
AUBURN HILLS, Mich. – WABCO Holdings Inc. (NYSE: WBC), a leading global supplier of braking control systems and other advanced technologies that improve the safety, efficiency and connectivity of commercial vehicles, at this week’s Heavy Duty Aftermarket Week (HDAW) previewed its dramatically expanded product and service platform designed to help North American commercial vehicle fleets enhance safety and improve the availability, or uptime, of equipment at every stage of its service lifecycle.
The company also announced specific expansion of its network of authorized distributors and certified service partners within Mexico.
Launching in March 2020, the new regional platform will enable customers to access all WABCO replacement components and retrofit kits – including braking and stability control systems, air disc brakes, advanced driver assistance systems (ADAS), air processing and other WABCO-branded products previously distributed by Meritor, Inc. – through an expanded network of authorized WABCO distributors and certified service partners.
To support this strategic business expansion and better serve North American customers, it has substantially upgraded its distribution infrastructure and logistics capabilities within its aftermarket distribution center located in Hebron, Ky.
At the same time, the company has formed a dedicated customer experience team comprised of experts in field service, call center support, and technical training who will work hand in hand with a growing network of WABCO service providers specializing in the service, repair and replacement of WABCO products for trucks, trailers, buses, off-road equipment and other vehicles.
To help North American fleets and service providers keep vehicles operating safely and at peak efficiency, WABCO’s enhanced customer experience will also include:
– A new customer portal featuring online ordering for OES and distributor customers, as well as product information and technical support for the larger customer base
– An expanded regionally-based, multilingual field service team providing both live and virtual technical support
– A regional version of WABCO’s comprehensive training platform, WABCO Academy, tailored to the needs of North American customers. This platform will enable access to detailed technical instruction via self-directed online modules and on-site, hands-on clinics, as well as certification programs across the spectrum of OEM and aftermarket solutions for popular commercial vehicle applications.
WABCO’s expanding Mexican network includes a number of authorized aftermarket distributors serving Mexico City, Cuernavaca, Monterrey and Puebla. In addition, the company supports OES customers and recently certified its first WABCO authorized independent service provider in Mexico City. WABCO certified service providers have undergone specialized training by the company’s technical experts to provide highly qualified service repair or replacement of WABCO’s products.
To further support Mexico-based fleets in keeping their equipment operating safely and at peak efficiency, the company also announced plans to launch a regional version of WABCO’s comprehensive training platform, WABCO Academy, tailored to the needs of customers in Mexico.
The platform will enable access to detailed technical instruction via self-directed online modules and on-site, hands-on clinics, as well as certification programs across the spectrum of OEM and aftermarket solutions for popular commercial vehicle applications.