Mercedes Issues Recall for eSprinter Brake Problem

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Daimler Vans USA, LLC (DVUSA) is conducting a recall for 184 Mercedes-Benz eSprinter vehicles from the 2024 model year, due to concerns over a software error that could affect braking performance. The vehicles in question have been identified with a fault in the Electronic Stability Program (ESP) that might require increased braking force, potentially extending the distance required to stop the vehicle. This software anomaly could increase the risk of accidents, prompting immediate corrective action.

Key Highlights

  • Recall Concern: Increased force needed to activate brakes
  • Model Affected: 2024 Mercedes-Benz eSprinter
  • Total Units Impacted: 184
  • Remedy: Free ESP software update at authorized dealers
  • Owner Notification: Starting July 1, 2024
  • Contact Info: DVUSA customer service at 1-877-762-8267

Detailed Overview

The recalled vehicles, specifically designed as medium and heavy vans with hybrid electric power trains, were produced between March 21, 2024, and April 8, 2024. The ESP software, crucial for maintaining vehicle stability, has been found to potentially engage a limited fallback level during an electrical fault, resulting in considerably higher brake pedal forces than intended.

Safety and Correction Measures

In response to the detection of this fault, DVUSA has planned a remedy program under which the affected vehicles’ ESP control unit software will be updated free of charge. This update is designed to correct the ESP to function as intended, ensuring the safety and compliance of the vehicles with necessary force requirements for brake assist.

Manufacturer’s Insight

Mercedes-Benz AG, the vehicle manufacturer, identified the irregularity during routine development test drives in late January 2024. Subsequent investigations throughout February and March involved additional testing and extensive analyses to ascertain the severity and scope of the failure scenario.

Additional Information

Vehicle owners can expect to receive notification letters by July 1, 2024. For more details, owners may also reach out to the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov. The DVUSA’s number for this recall is VS3EBOOSTF, and the NHTSA campaign number is 24V316000.

This recall underscores DVUSA’s commitment to safety and customer service by addressing potential risks promptly and efficiently, ensuring that all affected vehicles are brought up to standard at no additional cost to the vehicle owners.

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