Aftermarket Portal a Benefit for Shops Using ZF Products

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Source: ZF Friedrichshafen AG announcement

FRIEDRICHSHAFEN, Germany — ZF has completely revised its Aftermarket Portal and added numerous new functions. The website is used to make contact with all market participants from automotive repair shops to wholesalers and ZF’s own service network. In their personal login area, users can access numerous technical information and other relevant services.

All market participants in the automotive spare parts market depend on up-to-date technical information. Those who still reach for paper catalogues and printed installation instructions not only waste valuable working time, but also run the risk of using outdated information or ordering the wrong parts. ZF therefore provides parts dealers and repair shop operators, but also many other interested parties, with all the information they need for their daily work on the internet.

The company has recently further optimized its Aftermarket Portal in a user-oriented manner and added numerous new functions. Incidentally, a number of these functions are available to all visitors of the website.

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For registered users, the depth of information increases. Those who register on the Aftermarket Portal gain access to a personal partner area with an integrated communication platform for the exchange of know-how, data and information with ZF.

Partners of the ZF [pro]Tech workshop concept benefit from full access to the portal and their personal contact: They can view installation instructions and repair information and receive notifications on the service campaigns and recalls of the car manufacturers – for all parts on the vehicle, not just ZF products.

This information is the prerequisite for independent repair to be able to offer inspections and maintenance according to manufacturer specifications and to maintain the vehicle’s warranty.

Under the heading “Technical Information”, the user can find video instructions for assembly, interesting facts about material or design changes, technical support for the installation and removal of spare parts, product information (for example, occupational safety data sheets or lubricant lists), support for vehicle diagnostics, tips for avoiding product damage and much more. This information is accessible after a free registration.

The ZF Aftermarket Portal becomes a complete database for all aspects of the workshop business thanks to its many other functions that complement the technology area. These include, for example:

•           Registration for the partner program ZF [pro]Points  [RPSB1]
•           Ability to book training courses
•           Search facility for parts dealers and service partners in the region
•           A newsletter, a blog and other information formats
•           Shop for marketing products (for ZF [pro]Tech partners)

New catalogue with extensive search functions

The new intelligent online catalogue is open to all users. It makes it possible to search by part number or by the vehicle’s manufacturer and type plate number. In the online catalogue, the user not only finds the part they are looking for, but also the EAN number, the OE part number and other comparison numbers, they see photos of the part and can find out in which other vehicles the spare part can be installed.

Where necessary, the catalogue also provides information on special tools needed for installation. Furthermore, installation instructions can be downloaded for all ZF, Lemförder, Sachs and TRW spare parts.

Information platform for many other players in the aftermarket

The new ZF Aftermarket Portal is not only used for communication with the automotive repair shops, but also provides each user group with its own individual database with coordinated content and functions. For direct customers, for example, ZF has integrated an online shop that makes ordering products much easier.

The ZF service locations and service partners – a network of 650 Group-owned and contracted operations around the world specializing in the repair and reconditioning of ZF products – also receive their information via the portal. In addition, operators of fleets and vehicle fleets will find the link to connectivity solutions here.

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The website adapts to all digital end devices and can be operated just as conveniently on a smartphone as on a PC. In addition, each user gets to see a personalized view of the portal depending on their registration and partner status – tailored with the information and modules that are important to them.

With its optimized aftermarket portal, ZF has created a digital information platform for daily use by automotive businesses, which is not designed solely for ZF [pro]Tech partners and ZF service partners, but for all automotive businesses – which will allow it to become an indispensable working tool for all.

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