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Polestar Auto Sales Co., Ltd. (China) announces a recall affecting certain 2023-2024 Polestar 4 electric vehicles due to a brake software issue. The recall, mandated by the State Administration for Market Regulation, involves 1,867 vehicles manufactured between November 29, 2023, and February 1, 2024. This measure addresses a potential safety risk stemming from a brake controller software flaw that could diminish braking performance.
Key Highlights:
- Affected Models: 2023-2024 Polestar 4 electric vehicles
- Production Dates: November 29, 2023 – February 1, 2024
- Total Recalled Vehicles: 1,867
- Issue: Brake controller software may weaken braking performance
- Solution: Free software upgrade via OTA technology or at a service center
- Contact Information: Polestar user support hotline: 4006171017
The identified issue involves a risk that the brake control degradation, triggered by the software problem, might lead to electronic brake assist failure and other functionalities, compromising the vehicle’s safety. Owners experiencing brake system warnings are advised to maintain increased distances and apply greater force to the brake pedal.
Polestar Auto Sales Co., Ltd. is committed to rectifying this issue at no cost to the vehicle owners. The remedy involves a remote software upgrade using Over-The-Air (OTA) technology. For vehicles unable to receive the OTA update, the company will contact owners directly to arrange a free software upgrade at a service center, thereby mitigating the safety concern.
To ensure all affected owners are informed, Polestar Auto Sales Co., Ltd. will dispatch notification letters through registered mail or alternative methods. Additionally, the Polestar Automotive User Support Center will proactively reach out to arrange recall services. Owners seeking more information or wishing to report defects can also access resources via official websites and the WeChat public account (SAMRDPAC).
This recall underscores Polestar’s dedication to customer safety and compliance with regulatory standards, aiming to swiftly address and correct the identified software issue.
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