Source: Bendix announcement
ELYRIA, Ohio – To deliver streamlined product searches, accelerated ordering, online warranty and core services, and the opportunity to readily verify genuine parts, Bendix Commercial Vehicle Systems LLC (Bendix) has launched a new, fully updated e-commerce platform, B2Bendix.com.
Using customer feedback and suggestions as its driver, the new site, launched Jan. 19, replaces the Bendix.biz webshop, and will serve as the North American e-commerce platform for Bendix. B2Bendix.com is one of three regional storefronts launched as part of a coordinated global initiative by Bendix’s Munich, Germany-based parent company, Knorr-Bremse.
More than a year in the making, the new B2Bendix.com – aimed at the North American commercial vehicle marketplace – features high-resolution, 360-degree views of more than 9,000 Bendix products, kits, and related service items. Other key features of the new platform include more robust product search capabilities; online access to enriched product information; the ability to determine warranty eligibility; addressing core returns in a quick and accurate manner; and, for authorized Bendix distributors, the ability to view emergency-order parts availability and order products quickly.
“Customers asked us for more options when it came to our online e-commerce capabilities, and our new e-commerce platform is a direct response to those requests,” said Marylou Hornung, director of sales operations for Bendix. “The B2Bendix.com platform is simple to navigate and offers a host of new features, including fast and easy product searches and technical attribute details. Overall, this resource makes Bendix easier to do business with by helping customers get many of their questions answered quickly and accurately.”
Multiple Ways to Search for Products
Among the biggest upgrades in the new B2Bendix.com platform is its product search functionality, giving users the ability to search for genuine Bendix® products by part number, product category, or product name – or by the authorized Bendix distributor part number, where available.
Once users have selected specific parts, products, or kits for consideration, they can also verify they’ve selected the accurate product, thanks to 360-degree spin views of more than 9,000 products provided on the platform. The ability to zoom into these photos provides customers the visual confirmation that the part they’re ordering matches the one removed from their vehicle.
At the same time, authorized Bendix distributors with log-in credentials can use the system to easily order from the products page, using the quick order form or stocking order feature.
Another time-saving new feature of the site is expanded technical and service data information for the products cataloged. At the part number level, users can view general product information, including weights, dimensions, and VMRS codes.
To view the entire announcement, click HERE.